Familiarity leads to smooth transactions. We want you to be familiar and comfortable with and the online auction process and make sure that all your questions are answered, so that your experience buying real estate at online auction is a positive one. Our Frequently Asked Questions are a compilation of many questions and have put together from actual questions we have experienced, this list is extensive so that you have the answers and familiarity you need to be an informed, confident bidder. We want to provide you with a smooth transaction, meeting and exceeding all your expectations!

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How do I register?

Registration is easy. Simply Click Here and proceed to complete the easy steps. This will generate a username/password that will allow you to access all of our auction sites, as well as our licensed auctions. Please refer to our Privacy Policy regarding protection of your personal information.

Will my email address automatically be placed on any mailing lists by registering?

No. You must choose to receive notifications about our auctions. This can be done when you register on our online system or by clicking here.

What should I do if I get a Credit Card isn't Valid message during the registration process or when bidding for the first time?

A "Credit Card isn't Valid" message usually means that the information entered doesn't exactly match the way it reads on your card. Verify that the card number, name, expiration date, three-digit security code on the back of the card reads EXACTLY as it appears on the card. The billing address also needs to be entered exactly how it shows on your billing statement. This includes middle initials, periods, etc. If all information is confirmed to be accurate, please contact your bank or credit card issuer.

Is my information safe?

Yes. Our system is fully encrypted and personal information and credit card information are kept in completely different systems. We do not sell our lists to anyone. Your contact information will only be used by our staff if you are the high bidder.

What do I do if I forget my username and/or password?

Don't worry, this happens to everyone at one time or another.
  • First, click the logo at the top of the page of the company you'd like to bid with.
  • Next, click "Log-In" on the top side of the page.
  • Then, click the link to retrieve your password (above the user name and password boxes).
  • The page will require your username and will ask for the answer to the 'hint question' that you answered upon creation of your account.

note: If your account was created before November 2009, or if you simply don't know your username, simply call 866-672-4806 to have your password information reset.

Do I need to register for each online auction?

You need only to register once for our online auctions. At that time you will chose a username and password which is good for all of our online auctions. Occasionally, on high profile properties, we may require pre-approval for bidding, but you will not need to re-register.

Can I inspect the property?

All properties have pre-arranged public inspection times at which occasion you are welcome to bring any inspectors or advisors you wish. Times are published on our website for each property.

How do I place a bid?

Once you have registered and have your username and password, simply click on the Bid Here link for the property. You should review the terms of the auction and accept them and then you are able to access the bidding screen. You may enter your maximum bid and allow the computer to bid for you as needed, or enter the next incremental bid and watch the progress of the auction yourself. The choice is yours.

What is a bid increment?

A bid increment is the required raise in bid price. For example if the current bid is at $50,000 and the bid increment is $1,000, the next acceptable bid would be $51,000 or more.

Can I bid on more than one property at a time?

Yes. However it is important to note that each auction is singular in nature, not contingent on any other sale of property, and if you are the high bidder on multiple properties you will be responsible for the purchase of each property.

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